When you decide to purchase UltraK9 Pro or related products, your order will be shipped within 24-48 hours after you've filled in the order form and your payment is confirmed.
When the order is ready to leave our warehouse, you will receive an email with your shipping tracking ID and a link that allows you to check your shipment anytime you like.
We make sure that you only receive premium quality products, your health and satisfaction with our products is our goal and business identity. If, at any time, you have any questions, simply let us know by writing us an email to this address [email protected].
We take great pride in the quality of our products and shipment procedures, all the packages are inspected before shipment and our warehouse, machinery and working areas are routinely cleaned and disinfected.
Here is the list of the most frequently asked questions regarding the shipping policy and the order status. Please go through them, as they should help you find the answer to your inquiries in no time.
Can the billing address be different than the shipping address?
We will deliver your ordered products wherever you want. You can ask for them at home or at work, anywhere you have a physical address or even just a locker.
How long will my order take to arrive?
According to most of our customers, domestic packages (in mainland USA) arrive within 5 to 8 working days after being ordered.
Can I track my order / check the status of my order?
Yes, you can. After you order, from Monday to Friday, you will receive an email with your shipping tracking ID and a link. Click on that link to check on the status of your shipment anytime you want.
I accidentally placed my order with an incorrect shipping address. What should I do?
First of all, you shouldn’t worry. If you realize you have accidently ordered to an incorrect shipping address, write us an email as soon as possible, in order for us to make the proper changes, so that you can receive and enjoy the ordered products. You can find us any day of the week online, at [email protected].
There may be cases when the address cannot be updated before the shipment leaves our warehouse, our customer support team will work with you in order to find the best possible solution.
I need more information about the product or the shipping process. Whom should I contact?
If you have questions regarding the product, the order or the shipping process, we’re here to help. Just write us an email, any day for the week at [email protected].